Privacy Notice

Effective Date: February 4, 2025 

Affid.io (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, and share personal information when you use our software services, products, or website (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Notice. 

1. Information We Collect

We collect the following types of personal information when you interact with our Services: 

• Personal Identification Information: Such as your name, email address, phone number, and billing information. 

• Account Information: Information you provide to create and manage your account, including your username and password. 

• Usage Data: Information about how you interact with our Services, including your IP address, device type, browser type, and usage patterns (e.g., pages visited, features used). 

• Communication Data: If you contact us, we collect the content of your communications, including emails or support tickets. 

We collect browsing and search history, usage of, and information regarding your use of our applications or website using cookies This information may be used to create anonymous data to help us better understand customer preferences and needs. We draw inferences from the information we collect when you visit our website, use our app, or interact with our tools, widgets, or plug-ins. 

We collect the city and state location of your device, which may include GPS-based, Wi-Fi based, or cell-based location information. You can disable collection of location information by our app at any time in your device location settings. 

We may collect information via audio recordings of calls when you call our customer service. 

2. How We Use Your Information

We use the information we collect for the following purposes: 

• Providing Services: To operate and maintain our Services, including user authentication and functionality. 

• Improving Our Services: To analyze and enhance the performance and security of our software and website. 

• Customer Support: To respond to your inquiries, provide technical support, and assist with troubleshooting. 

• Marketing and Communication: To send you updates, promotional material, and information about new features or services, with your consent. 

• Legal Compliance: To comply with applicable legal obligations and resolve disputes. 

3. How We Share Your Information

We do not sell, rent, or lease your personal information. However, we may share your information with third parties in the following cases: 

• Service Providers: We may share your information with third-party service providers that help us operate and deliver our Services (e.g., payment processors, cloud storage providers). 

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner, subject to applicable privacy laws. 

• Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders. 

4. Data Security

We take reasonable measures to protect the personal information you provide to us, including encryption and access control. However, no security system is 100% secure, and we cannot guarantee the absolute security of your data. 

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including: 

• Access: You have the right to request access to the personal information we hold about you. 

• Correction: You can request that we update or correct any inaccurate information. 

• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions. 

• Opt-out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any marketing emails or by contacting us directly. 

• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format. 

To exercise any of these rights, please contact us using the contact information provided below. 

6. International Transfers

If you are located outside of the United States, please be aware that your information may be transferred to, and processed in, the United States or other countries where our servers are located. By using our Services, you consent to the transfer of your personal information to these locations. 

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. 

8. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page, and the “Effective Date” at the top of this notice will be revised. We encourage you to review this Privacy Notice periodically for any changes. 

9. Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us at: 

Affid.io 
Email: contact@affidio.com 
Phone: 1.813.222.1222 
Address: 4370 Chicago Dr SW Suite 118 
Grand Rapids, Michigan, 49418